Comparison Report. Table settings. Expand all details. Expand all scores. Collapsed view. Priority order. I would like to see Epitomax develop a greater ability to do more sophisticated research analysis on the data in the electronic record. I am confident that Epitomax will grow with us to incorporate our changing needs.
I can without hesitation highly recommend Epitomax as an electronic health record. I believe that when you evaluate cost and product this is one of the best deals that you can find. We are a Behavioral Health organization that provides a continuum of mental health services to children and families. Our services include facility-based, office-based and community-based services.
In our company began the process of looking for an EHR due to the fact that we were acquiring another company which would significantly increase our size.
In preparation for the growth, we decided to implement an EHR. Our search was extensive and included about 6 months' worth of demos and research. Ultimately we were searching for a system that would allow an affordable implementation with features that could be customized to fit our organization. Epitomax was the only software that offered everything we were hoping to find - 1 Affordable implementation and service fees; 2 concurrent users; 3 remote implementation and 4 excellent customer service.
Prior to implementing Epitomax we primarily used paper records and spreadsheets for all accounting. While the implementation was huge, we were able to break it down into small steps, which allowed for an overall successful implementation.
We began our implementation is November and were fully functional by January Along with Michael's support and patience, we have continued to customize Epitomax to fit our ever-changing needs as our organization has grown.
The customer support offered by Epitomax is its best asset! We expected that our documentation would be greatly simplified and more easily accessible by implementing Epitomax.
By implementing Epitomax we were able to reduce our Billing Process from 3 steps to 1! Our Quality Assurance department has been able to maintain its size even as we have increased our services due to the efficiency offered by such a seamless EHR.
For those of you who compile yearly Outcomes Reports, you will be amazed at the data you can obtain through Epitomax Reports. As an owner of a Behavioral Health Company, I can honestly say that Epitomax has proven to be one of the best investments we have made. Overall, it is pretty good. Not much down time and the update and save with each page was a nice addition.
Customization of forms to suit needs. Would love more ability to customize forms on my own. It is very difficult to get to the previous note of a patient.
Other programs have the ability to copy the last note so you can edit it for the current note. Medications do not always populate correctly with DrFirst integration. It would be better if DrFirst was completely integrated without having to use another stand-alone system.
The overall interface is not exactly user-friendly, either. Time Used: Less than 2 years. I like that you have many options for information that you could possibly have for a potential client and endless places to store it.
It is a complicated system that could just be easily completed in two steps. Information is not carried over that could be and you are constantly double checking information and opening multiple tabs in order to transfer information that you wish the software would have done for you.
This software is beginner version. The software is not client friendly for their portal they offer as well. Clients are constantly looking to try to complete forms that are given error messages that do not give them enough communication on what they did wrong.
You need a full staff to sit with them to do the online forms, which defeats the purpose. We would value the opportunity to meet with you and discuss your feedback. We would be happy to offer training and configuration on how to best utilize the different workflows in Epitomax to make the system easier for you to use.
Since the review was written anonymously, we are unable to contact you. Please email mkreamer psytechsolutions. Best Regards, Mike. Always had pretty good success with Epitomax. Epitomax was simple to train to all of our staff.
The functionality of it made it simple. Also the personal dedication and involvement by the owner to address any issues I had made me feel special. Excellent Customer Service by all. The reports could be better. Some of them have been difficult to read and some of the Financial reports did not foot add up correctly. The fact that I had to make up things to put in this survey to tell you the Cons of Epitomax was certainly not what I bargained for when I decided to take this survey.
By the way I also do not want the gift card because I don't need to be paid to tell you the good or the bad things about the product that I am using. I actually do understand the Purpose of a Survey.
Ruth from Meta House. I appreciate the customer support although sometimes I don't like the answer. Easy to train new clinicians to enter documentation. Customer support especially for form development is outstanding. Also queries can be written to obtain data. It has been more difficult from a billing perspective to sometimes get the program to do what we want. Sometimes I wish I could just pick up the phone to talk with someone.
The Help desk works quickly although I sometimes struggle with writing my problem for their staff to understand and it takes two or three times to reach an understanding of our needs. Hi Ruth, Thank you so much for writing a review! As always, please request a meeting whenever you need assistance by either entering a support ticket or emailing or calling us. We will be happy to help. Best Regards, Mike Kreamer. Michael from RCCC. Industry: Fishery.
Never thought I'd say this: give me back my paper file. At least I can find details quickly instead of searching through endless progress notes looking for some important information how many kids did she say she had?
Navigating to find certain docs in a client's file. Confusing dates above columns of documents generated, due, reviewed, creation, form date ; entering diagnosis - the drop down menu is to fussy, it doesn't pull up relevant diagnoses even if you put in the entire name and number. Doesn't seem to conform to DSM 5.
Adding, revising, updating docs. Annual reviews use original document and it's hard to figure out how to add new material. Anything that has to be amended is confusing. No help menu, or ours is disabled. No warning when system has timed out. Good Afternoon Michael! Thank you for your feedback! Recent changes have been made to this functionality that make the process more efficient ie: Epitomax now automatically changes the form status to Pending and removes all subsequent signatures for you.
Please give it another try! We are working on additional documentation and training videos that will be released very soon. Please contact your Primary Contact with further suggestions for Epitomax as we would love to make Epitomax your medium of choice!
Thank you! Jennifer Geiman, Director of Customer Success. Customer Service is wonderful! I get quick responses to questions and access to a live person! I love how I can use the system to collect outcomes data.! I am able to have reports personalized for my agencies individual needs. I am able to measure clinical progress made by clients served. There is so much more to the software that I don't know.
I only wish I had more time to "play around" with it and try out new things. Brittany from The Guidance Center. Overall I have enjoyed using epitomax. I have used sharenote in the past and it really was inconvenient. I like that it is user friendly. It gives the user the ability to navigate with ease. It was an extra step. Good afternoon Brittany! Epitomax is now completing the refresh for you upon the completion of the update on the form.
Please contact your Primary Contact regarding the options that are unavailable. If they cannot assist you directly, then they will enter a ticket and we will check into this further for you.
Stefanie from Renewal Christian Counseling Center. All of our clients information is in one place, we don't have to have a different system for the client's information and to schedule an appointment. Patient portal is not the most user friendly especially for people who are not comfortable for computers.
Good Afternoon Stefanie! Thank you for your feedback as it definitely helps to improve everyone's experience in Epitomax! If you have specific suggestions for improvements in the Patient Portal, we would love to hear them! Please contact your Primary Contact to enter a ticket to indicate your suggestions for improving our Patient Portal. Susan from Hibiscus Children's Center.
I have used Epitomax for 5 years and the improvements have been very good. The updates have made it easier to access each tab in the client's chart. Updates to the reports and how to access them have made it more efficient. Sometimes it is slow and will freeze. We do have issues with sometimes being logged out when in the middle of typing an assessment etc. Hi Susan, Thank you for writing a review! We were not aware of the issues that you mentioned here, and we would like to work with you to be sure that they are resolved.
We can even assist your team in looking at your local network infrastructure to see if that could be where the issue resides. I will be in touch to follow up with you on this. Wendy from VisionQuest. Feature rich with excellent customer support. I would recommend this package to any organization contemplating an EMR package implementation. My recommendation is based on the flexibility of the software and on customer support.
Psytech Solutions is a growing comnpany that places emphasis on turning out a high quality, stable product that meets the needs of a diverse provider base. The software is feature rich and extremely flexible allowing customers to configure an implementation to meet almost every billing or service delivery demand.
As with any EMR application implementation, an organization that chooses epitomax will need to devote the appropriate resources during implementation to ensure project success. Customer support provided by Psytech Solutions during and post implementation is exellent. Syndi from Renewal Counseling. Epitomax has allowed our agency to combine our clinical and administrative work into one system allowing more stream lined functioning of tasks. In general Epitomax has greatly improved since we started though still in need of some improvements.
Ability to pull reports for administrative use, ease of scheduling, and ability to customize forms and functions for our purposes. Patient Portal is extremely difficult to navigate. Signature function on all forms could be improved in both visual presentation and user ability.
VisionQuest is a national youth services organization providing a wide array of residential, community-based and behavioral health services. Prior to implementing Epitomax about five years ago, we relied solely on in-house developed billing and client tracking systems that hindered our ability to provide the innovative service offerings that are key to our strategic plan.
Providing a diverse set of services requires a powerful and flexible billing and client management application. The implementation of Epitomax went well, although quite a bit of set-up is required to mold the application to your organization.
It's this level of flexibility, however, that allows Epitomax to grow with your business in an ever-changing healthcare environment. Any implementation takes both internal and provider resources to make it successful.
Psytech Solutions did an amazing job leading us through the implementation process and has provided excellent customer service from day up to present - five years later. Psytech Solutions is by far one of the most competent and responsive vendors I have worked with throughout my IT career.
Epitomax is replacing all of our outdated systems and has given us the power to enter into customer contracts with much more complex billing requirements. In the past we would have no way to bill for the services we are billing now. The system has helped us grow in line with our strategic vision of providing innovative services to youth and families. As I stated earlier the people at Psytech Solutions are always available to meet my needs.
Human Resources Management. IT Management. Manufacturing Marketing Medical. Nonprofit Management. Watch Demo. Rating Overall. Reviews: 2. Previous1 Next. Submit a Review. Cons: A tad over expensive. Prices should be reduced. Verdict: Great Functionality.
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