The first thing we want to check is that your internet connection is working. The simplest way to do this is to use another device in your home that has WiFi and that you have recently used to browse the web.
It could be a mobile, tablet or laptop, or even a set-top box. If you have a connection, there is an issue with your WiFi and you may need to reset the router. I would suggest you go onto their website to check to see if there are any recorded issues of internet connection issues in your area.
Open a web browser like Chrome or Safari on your laptop and enter the IP address on the back of the router. IP addresses are generally by default Next, enter your login details. These should be the same as the ones you used to open the account. In most cases, if you have had no problem with the device in the past, the issue is with our Internet Service Provider or the router itself which we can check quickly by using another device.
However, there are a few cases where may need further technical support, in which case you could clear the device down via a factory reset or speak to Amazon if all else fails.
January 9, So let begin. Sometimes it helps to pass the Kindle over to a partner or friend, as they may notice something that may have been missed.
This can be frustrating but remember that they will methodically go through all the steps necessary to diagnose what may be the causing the problem.
A Factory Reset will remove all content and configuration settings from the device, as if it were new. To check to see if the issue is with your router. If your kindle device is connect to wifi, but you still cannot visit the internet or download kindle books. You can try this workaround to fix that kindle connects to wifi but not internet. Solution 5 Reset to factory default. Important Notice: Reset your kindle to factory default will delete all the data stored in the device.
So make sure you have backed up the necessary data before the following steps. Your kindle device will reset in a few minutes. By doing this, please ensure your Kindle device are full in charge otherwise you may fail to reset your kindle to factory mode. If the above solutions are not working for you, here is the ultimate solution: contacting Amazon experts to have this issue fixed. Amazon customer service phone number is And you can call that number 24 hours a day, seven days a week.
Solution 7 If you have reset your kindle to factory default but still cannot connect your wifi, you may lose all your downloaded your kindle books. Then you still download kindle books via "Download and transfer via usb" and then transfer them to your kindle device.
Iris Yan joined Epubor since She always wants to share everything related to ebook reading and improve your reading journey. Security flaws in the wifi standard were discovered. Many people installed router patches for it in the spring of One key change was the setting in a router for "protected management frames. This has been changed to "required. The temporary fix is to change your router configuration to make PMF optional again.
The only other choices are to replace your Kindle with one that supports PMF, or once their tech support figures it out, they may have a firmware update for your Kindle. I have purchased a 3rd kindle as the other one will not charge.
Thats what I did. No Joy. Is the password for kindle the same as Amazon? The Kindle is a series 10 Please help me, Regards Lyndsey. You can try this: - Download the latest software file to your computer - Connect your kindle to your computer via USB - Drag the file to your kindle. Recently had trouble connecting a Kindle to home Wifi after upgrading Xfinity gateway router.
Kindle is prompted to sign in to Xfinity to authenticate. The problem is that the Kindle only has an "experimental" browser that is incompatible with the Xfinity website. After trying various things, the fix was simple with a subtle difference from other suggestions we found on the web as follows:. The technical support agent, a software robot or bot, at Xfinity suggested 10 minutes. I bought two of the Kindle Fire tablets. One is a 32 GB and one is 64 gb.
The 32gb hooked up to my internet with no problem. When the 64gb arrived, I tried to set it up but it will not connect to my internet. I called my internet provider and my internet is working correctly. Can anyone tell me what I can do? The Kindle 64 is brand new and only allows me to pick my language then I pick my internet but when I put in the password, it just states its an error to hook up to the internet.
I already bought one, sent it back for replacement and was sent another for replacement. It won't connect either. Any suggestions? If you cannot connect the wifi, please try to download and transfer via usb to get all your kindle books to your kindle devive. I have a work around solution that may help users with this issue. Both are updated to latest operating version.
I may? Or it may even not be possible to 'tweak' these settings to resolve. That will share the Vodafone Wi Fi with connected devices up to 4 and crucially, those devices Kindle will authenticate with my mobile and connect okay, and both did straight away. This way, they don't 'talk to' the Vodafone router to authenticate, and fail!.
You could also tether to your mobile. This incompatibility issue with Amazon devices and some routers seems to be widespread from what I have read on various forums when troubleshooting my own Kindle issues. Anyway, hope work around solution helps some users in some way. Here's The Real Fix! Home Products Guide Support. Part 1. How to Connect Kindle to Wifi Part 2. Solutions to Kindle not Connecting to Wifi.
Learn more The Kindle Fire tablet can be connected to any Wi-Fi network so you can browse the Web and enjoy the full benefits the Kindle Fire has to offer. You can connect the Kindle Fire to your private at-home Wi-Fi network, or to any other public network as long as you have the necessary login credentials.
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